Last Updated: May 26, 2026
Welcome to Viva Store (“we,” “our,” or “us”). We operate the website https://vivastore.com.co/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and make a purchase, specifically tailored to comply with United States privacy laws, including the California Consumer Privacy Act (CCPA).
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Information”). We collect this information in two ways: voluntarily provided by you and automatically.
A. Information You Provide to Us
- Contact and Identifiers: First and last name, email address, phone number, shipping address, and billing address.
- Payment Information: Credit card numbers, expiration dates, and security codes. Note: Payment information is processed securely by our third-party payment processors and is not stored on our servers.
- Commercial Information: History of products purchased, cart items, and customer service communications.
B. Information Collected Automatically
When you browse our Site, we automatically collect certain technical data through cookies, web beacons, and pixels:
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
2. How We Use Your Information
We use the information we collect for the following business purposes:
- To Process Orders: To fulfill and manage purchases, payments, shipping, and returns.
- Customer Support: To respond to inquiries, resolve issues, and improve your shopping experience.
- Marketing and Promotions: To send you newsletters, promotional emails, or targeted advertisements (you may opt-out at any time).
- Security and Fraud Prevention: To protect our website from fraudulent transactions, unauthorized access, and illegal activities.
3. Sharing and Disclosing Your Information
We do not sell your personal information for monetary compensation. However, we may share your data with trusted third-party service providers who help us operate our e-commerce business:
- Payment Processors: To securely process your credit card transactions (e.g., Stripe, PayPal).
- Shipping and Logistics: To deliver your Dead Sea cosmetic products (e.g., DHL, FedEx, UPS).
- Marketing and Analytics Vendors: To analyze website traffic and show relevant ads (e.g., Google Analytics, Meta/Facebook Pixel).
- Legal Compliance: If required by U.S. federal or state law, or in response to a valid subpoena or government request.
4. State-Specific Privacy Rights (U.S. Residents)
A. California Consumer Privacy Act (CCPA/CPRA)
If you are a resident of California, you have specific rights regarding your Personal Information:
- Right to Know and Access: You can request a list of the categories of personal information we have collected and shared about you.
- Right to Delete: You can request that we delete the personal information we have collected from you.
- Right to Opt-Out of “Sharing” or “Selling”: Under California law, using advertising pixels (like Meta or Google) may be considered “sharing” or “selling” data. You have the right to opt-out.
- Right to Non-Discrimination: We will not discriminate against you (e.g., deny service or change prices) for exercising your privacy rights.
To exercise any of these rights, please contact us at contact@vivastore.com.co with the subject line “CCPA Request.”
5. Children’s Privacy (COPPA)
Our website and cosmetic products are directed to adults and are not intended for children under thirteen (13) years of age. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it immediately.
6. Cookies and Tracking Technologies
We use cookies to keep track of items in your shopping cart and to understand website traffic. You can choose to disable cookies through your individual browser settings. However, doing so may disable some functionalities of our e-commerce store (like keeping items in your cart).
Our website also recognizes Global Privacy Control (GPC) signals. If your browser transmits a GPC signal, we will automatically interpret it as a request to opt-out of targeted advertising cookies.
7. Data Security and International Transfers
As Viva Store is located in Colombia, the personal information we collect from U.S. residents will be transferred to, stored, and processed in our secure servers and those of our cloud providers (such as Shopify or WordPress hosting). We implement industry-standard security measures (including SSL encryption) to protect your data during transfer and storage.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by updating the “Last Updated” date at the top of this page.
9. Contact Us
If you have questions, comments, or requests regarding this Privacy Policy, please contact us at:
Website: https://vivastore.com.co/
Email: contact@vivastore.com.co
Company Name: Viva Store